If you can’t download or update any apps, including free apps, and you see a message about billing or payment, learn what to do.
If you want to update apps, you can update them manually or turn on automatic updates. But if your app won't update or is interrupted while it's downloading, try these steps:
Connect to Wi-Fi
If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac, or on your Apple Watch.
To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Or contact your Internet provider for more help.
The App Store is the best place to discover and download apps you’ll love on your iPhone, iPad, and iPod touch. Game and App of the Day. Get a download of this: Our editors handpick one game and one app that can’t be missed — and deliver it fresh to you every day.
Pause and restart the app download
When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download.
Restart your device
If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. Learn how to restart your iOS or iPadOS device, Apple Watch, or Apple TV.
If you delete an app, you might lose the content associated with it.
Get more help
If you still have issues with apps on your device, contact Apple Support.
Yesterday, I tried to download two apps from the App Store. The apps were Google Drive and Google Docs. Although I was able to install Google Drive without any problems, I could not download Google Docs as I was receiving a strange error message saying:
“Unable to Download App. “Google Docs” could not be downloaded at this time” with Done and Retry options. Tapping Retry was also giving me the same error again.
One other thing I realized was that the Google Docs icon was on the home screen but the app was not installed the icon was in a different darker color and was saying “waiting…”
There are many reasons for the problem, it is highly likely that, if you are having this issue, you are having a connection problem. But the good news is that it is usually easy to fix.
It is obvious that you need to make sure that your iPhone (or iPad, iPod touch) has a Wi-Fi connection or a cellular-data connection.
I listed the potential solutions below. The solution that worked for me is solution #7.
See also:
See this article, if you are unable to connect to the Mac App Store.
iOS App Store: Unable to Download App Fixes
Please try the solutions below. Make sure to check your iPad or iPhone after each step to see if App Store downloads start working.
Before we start make sure that you have an active Wi-Fi or mobile data connection. You can easily check this:
Another important point is that it is rare, but it is also possible that the App Store service is down. You can check the status of the App Store service by going to the Apple System Status site.
Solution 1: Airplane mode
Turn on Airplane Mode by going to Settings > Airplane mode and wait about a minute and turn back off.
Solution 2: Restart your iPhone or iPad
Simply restart your device. Here is how you can do that:
Solution 3: Restart the App Store app
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Here is how you can do that:
Solution 4: Sign out and then sign in
Here is how you can do this:
Solution 5: Update your device
Updating your device to the latest iOS version may fix this. You can do so wirelessly. Go to Settings > General > Software Update.
This is important because iOS must be updated periodically. You may be having this issue because of a bug in the software. And an update may include your fix.
Solution 6: Google DNS
You may try changing your iPhone’s or iPad’s DNS (domain name system) servers. Here is how:
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Solution 7: VPN
This is what fixed my issue. I had already installed a few VPN (virtual private network) apps. One of them was Opera VPN. I simply turned this app on and then I successfully downloaded the app.
Solution 8: Force restart
Force restart your device. Apple’s website explains how you can do that. This may fix the problem. Here is how you can force restart your device:
Solution 9: Try a different Internet connection
Go to another place and use a different Wi-Fi connection (e.g., school lab, library or your friend).
Windows 10 Can't Download Apps From Store
Solution 10: Time settings
On your device, tap Settings > General > Date & Time and turn on Set Automatically. Also make sure that your time zone is correct, if it is not, fix it.
If your time settings are correct, and turning on Set Automatically does not fix the issue, try this: turn off Set Automatically and change your settings to a future date and time and try again. If you get the error message, turn on Set Automatically.
Solution 11: Restart your router
Why I Can't Download App
Restarting your router may fix your problem. To do this, disconnect your router from its power source then wait about a minute and reconnect.
Solution 12: Powercycle
Mac Can't Stop App Store Download
Mac and cheese album download. Complete these steps:
These solutions will likely fix your problem. As I stated above, this error typically points to an Internet connectivity problem. This connection problem is preventing your iPhone, iPad or iPod touch from reaching the Apple servers. Following the steps above will help you resolve this.
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December 2020
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